Last Updated
Last updated: April 22, 2026.
Overview
Roomilo is an AI-powered home and interior design app operated by Big Whale Ltd. The app helps users upload room, home, or space photos and generate visual design concepts, renovation ideas, style variations, and related outputs.
This Privacy Policy explains what information Roomilo collects, how that information is used, when it may be shared, how long it may be retained, and what choices you may have in connection with your use of the app and related services.
This policy applies to the Roomilo mobile app, related websites, customer support channels, subscription systems, and associated digital services unless a separate policy is expressly provided for a specific service.
Information We Collect
Roomilo may collect information that you provide directly, including your email address, sign-in details, support messages, survey responses, feedback, subscription status, and other information you choose to submit when using the service.
Roomilo may collect photos, screenshots, images, prompts, style selections, room type selections, generation settings, favorites, project names, saved history, and other content that you upload, request, or create through the app.
Roomilo may also collect device information, app version, operating system, browser or device identifiers, language, time zone, IP-based approximate location, app interaction events, crash logs, diagnostics, and performance data needed to operate, secure, and improve the service.
Permissions and Device Access
Depending on your device and the features you use, Roomilo may request access to your photo library, camera, notifications, or similar device-level permissions.
These permissions are used to support product features such as selecting room photos, taking new photos, saving generated designs, receiving service notifications, or restoring your work across sessions.
You can manage many permissions through your device settings, although disabling certain permissions may limit app functionality.
How We Use Information
Roomilo uses collected information to provide AI image generation, save your design history, personalize the experience, process subscriptions, support exports or sharing features, respond to support requests, maintain platform security, and comply with legal obligations.
Roomilo may use your uploaded content and generation activity to operate image processing pipelines, return generated results, rank or organize output, monitor abuse, debug issues, measure latency, and evaluate product performance.
Roomilo may also use collected information to detect fraud, enforce service limits, improve model prompts and UX flows, understand feature usage, and develop new product capabilities.
Roomilo may use aggregated or de-identified information for analytics, research, service improvement, experimentation, forecasting, and business planning.
Photos, Prompts, and Generated Content
When you upload a photo or submit a prompt to Roomilo, that content may be processed by cloud infrastructure, storage systems, AI model providers, and related service components required to generate your requested result.
Your source images, prompts, edits, and generated outputs may be temporarily or persistently stored to support app functionality, history, re-download, quality review, dispute handling, abuse prevention, model safety review, and service improvement.
You are responsible for ensuring that you have the right to upload images and other content that you submit to Roomilo.
You should avoid uploading sensitive personal documents, payment information, government identification materials, or images that you do not have permission to use.
Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, Big Whale Ltd. generally relies on performance of a contract with you, compliance with legal obligations, legitimate interests in operating and improving Roomilo, and consent where consent is required.
Legitimate interests may include maintaining the reliability and security of the service, understanding how users interact with the product, detecting abuse, improving product quality, and supporting subscription operations.
Sharing and Service Providers
Roomilo may share information with hosting providers, cloud storage vendors, AI inference providers, analytics services, crash reporting tools, subscription infrastructure, app stores, customer support systems, and other vendors that help us operate the app.
Each provider processes information only as needed to deliver its service to Big Whale Ltd. and under contractual, technical, or legal safeguards appropriate to the relationship.
We may also disclose information when required by law, to respond to valid legal requests, to protect the rights or safety of users or third parties, to investigate fraud or abuse, or in connection with a business transfer such as a merger, acquisition, financing, or asset sale.
Subscriptions and Payments
If you purchase a subscription or in-app product, billing and payment processing may be handled by Apple, Google, Stripe, RevenueCat, or another authorized payment provider depending on the platform or purchase channel.
Roomilo may receive limited transaction information from those providers, such as product identifiers, subscription status, renewal state, purchase dates, and receipt validation data needed to manage access to paid features.
Roomilo does not store your full payment card number when payment processing is handled by a third-party payment platform.
Advertising, Analytics, and Diagnostics
Roomilo may use analytics and diagnostics tools to understand product usage, measure feature adoption, identify crashes, detect fraud or abuse, and improve stability and performance.
Depending on the version of the app, device, and region, Roomilo may also use advertising or attribution tools to understand acquisition and campaign performance, measure campaign effectiveness, and reduce duplicate attribution or spam activity.
You may have options to limit certain tracking technologies through platform-level settings, device-level privacy controls, or in-app consent tools where such tools are required or available.
Data Storage and Security
Big Whale Ltd. uses technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No storage or transmission system can guarantee complete security. You share information with Roomilo with that operational reality in mind, and you should use appropriate care when deciding what content to upload.
Data Retention
Roomilo retains personal information for as long as needed to operate the app, maintain account records, provide generation history, support active subscriptions, resolve disputes, enforce agreements, prevent abuse, and comply with legal obligations.
Retention periods may vary based on the type of information, operational needs, legal requirements, support needs, and the way you use the service.
When information is no longer needed for the purposes described in this policy, Roomilo may delete, anonymize, aggregate, or otherwise de-identify that information as appropriate.
Account Deletion and Content Removal
If Roomilo offers account deletion or content removal tools, you may use those tools or contact support to request deletion of eligible personal information or generated content associated with your account.
Some information may remain in backups, logs, fraud-prevention systems, financial records, or legal compliance records for a limited period where retention is reasonably necessary or legally required.
International Transfers
Roomilo may use service providers and infrastructure located in multiple countries. As a result, your information may be processed outside your country or region of residence.
Where required by law, Big Whale Ltd. uses appropriate safeguards for international transfers of personal information.
Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, export, delete, or restrict certain uses of your personal information, and you may also have rights to object to certain processing activities or withdraw consent where consent is the basis for processing.
You may also have the ability to manage app permissions such as photo library or camera access through your device settings.
To make a privacy request related to Roomilo, contact support@bigwhaleltd.com. We may request identity verification before processing certain requests.
Region-Specific Disclosures
Residents of certain jurisdictions, including the European Economic Area, the United Kingdom, California, and other regions with privacy laws, may have additional rights or disclosures available to them under applicable law.
Roomilo will address eligible requests in accordance with applicable law and may request enough information to verify the request and protect user accounts from unauthorized access.
Children’s Privacy
Roomilo follows applicable age-related legal requirements and is intended for users who are legally permitted to use the service in their jurisdiction.
If you believe that a child has provided personal information through Roomilo inappropriately, please contact us so that we can review and address the issue.
Changes to This Policy
Roomilo may update this Privacy Policy to reflect changes in product features, service providers, legal requirements, or operational practices.
When material changes are made, Roomilo may provide notice through the app, website, or other appropriate communication channels where required.
Questions about this policy can be sent to support@bigwhaleltd.com.